These general terms of use (Terms) govern the business relationship between VisionPrimeHub and clients who use our tax analytics services in Singapore and internationally. By requesting our services or booking consultations through our website, the client accepts these terms as binding. All deviating agreements must be concluded in writing and explicitly confirmed by both parties.
Requests for our tax analytics services can be made through our online consultation form, email, phone, or in writing. A legally binding service agreement is formed only with our written confirmation of the service or scheduling of consultation meetings. For comprehensive tax analytics services, the client relationship begins with written acceptance of our detailed service proposal. We reserve the right to reject service requests without stating reasons or to terminate scheduled services if the client does not provide necessary cooperation. In such cases, all payments made will be proportionally refunded.
The exact scope of our tax analytics services is defined in the appropriate service description or individual service confirmation. Our range of services includes:
All costs are listed in Singapore dollars (SGD) and include applicable taxes. Payment for tax analytics services follows this schedule:
Service cancellations and changes must be communicated in writing or by email. The following cancellation policies apply:
Service changes can be requested at any time and will take effect in the next billing cycle. For retainer agreements, a 30-day cancellation notice applies before renewal.
At VisionPrimeHub, we strive for complete client satisfaction and maintain a transparent refund policy for our tax analytics services:
All refund requests must be submitted in writing with detailed justification. Valid refund requests are processed within 14 business days. Please note that access to completed tax analytics work or finished compliance services may affect eligibility for refunds.
We perform our tax analytics services with the utmost care and in accordance with professional tax analytics standards. Our tax analytics consultation is based on current best practices in tax compliance and our tax analytics expertise. We do not assume responsibility for decisions made based on our advice or for any financial consequences arising from changes in practices or approaches. We recommend consultation with qualified tax professionals for specific tax compliance matters. Our liability is limited to intentional conduct and gross negligence, with maximum liability equal to twelve times the hourly rate paid in the last year.
All tax analytics practices, advisory materials, and research that we have created are protected by copyright and remain our intellectual property. Clients receive a personal, non-transferable right to use these materials exclusively for their tax analytics purposes. Distribution to third parties, reproduction for commercial purposes, or republication without our express written permission is prohibited.
Protection of personal and tax analytics data is our highest priority. All data collected during service provision is used exclusively for client support and tax analytics consultation in accordance with applicable data protection regulations and tax analytics-client confidentiality. Detailed information about data processing can be found in our Privacy Policy, which is an integral part of these Terms of Use. By requesting our services, you agree to occasionally receive information about service updates and relevant tax analytics news. You can unsubscribe from this communication at any time.
All service agreements are governed exclusively by Singapore law. The jurisdiction for all disputes is Singapore. If individual provisions of these Terms of Use are invalid or unenforceable, the validity of the remaining provisions remains unchanged. An invalid or unenforceable provision will be replaced by a valid provision that most closely approximates the economic purpose of the original provision. No oral side agreements exist. Changes to these Terms of Use must be made in writing and will be communicated to you in a timely manner.